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  • Paul Gravina

Lean Applications in Product Development- Customer First Approach


The "Customer First Approach"

How many times do we start a project with this foremost in our minds, then as the project progresses we start to lose fact of one of the most important processes in ANY methodology (Agile, Waterfall, Six Sigma) This is and should be the first step in any product development process, you need to understand the definition of the term value from the customer’s perspective. Your team or organization should go above and beyond to understand, define and to help accomplish your customer’s needs, as well as assist in the long-term objectives of the organization and your customers business. Your team’s product should be developed in a way that the customers are always satisfied and the team resources are always used in an optimum manner. The principles of Lean will help in achieving these objectives for your project, team, and organization. Well defined projects mean successful projects.

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